At Gemco Bows, LLC, we always service what we sell so when the time comes that you may need some replacement parts, we've got you covered! We can also help troubleshoot what the problem may be if you have a machine that is not working properly. We have helped customers diagnose problems over the phone or via video chat many times! We understand that if you're not putting bows in a box, you're not making money! We're here to help!